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Frequently Asked Questions:

Gold and Precious Metals

Gold and Precious Metals

'Gold mining is extremely destructive to the environment polluting water and land with mercury and cyanide. Producing gold for one wedding ring alone generates 20 tons of waste! Your old, broken and unwanted gold that is sold to GoldenGreen will be smelted and recycled as bullion or raw materials for jewellers.

After a legislative period, it will be on sold and refined for recycling. The refineries then sell it back to the market place as bullion for investors or raw material for jewellers or industry.

GoldenGreen pay cash instantly for yellow, rose and white gold items that are 8 karat or above and pass our five step testing process. The items can be in any condition including broken, damaged or single earrings and may include items such as chains, rings, earrings, charms, pendants, coins, bullion – even dental gold!

In addition to gold, GoldenGreen pay cash for silver & platinum jewellery items including broken, damaged or single items as well as coins, brooches and watches that pass our five step testing process.

As licensed secondhand dealers, GoldenGreen pays for gold content only and not on retail value.  Rare coins and designer jewellery may have greater second hand value as a collectable piece so we recommend these items are taken to someone who deals specifically in that field.

The numbers and stamps you may see on your jewellery may be an indicator of the purity percentage of the gold in the item. Likewise, they may indicate the impurity of the item. You are welcome to bring in any items to your nearest GoldenGreen store and they will happily give all your items a free appraisal and advise the meanings of any numbers and stamps present.

For transparency and piece of mind for our clients, GoldenGreen conduct a series of five tests right in front of you. Our professional and fully trained Store Associates will be happy to explain the entire process as they conduct each test.

GoldenGreen’s commitment is to provide our clients with a professional and trusted experience. Our convenient locations and transparency allows you to ask any questions you may have to rest assured you are dealing with a reputable and fully licenced company.

Once the gold, silver and/or platinum items have been tested for authenticity and karat content, the items are weighed. These details are then entered into our state of the art and fully integrated software instantly calculating the wholesale/second hand price relevant to the market and value of the Australian dollar at that time. This is the 'offer’ our Store Associates will make to you and upon acceptance of the offer you will be paid cash on the spot.

Many consumers understand the "market rate’ for gold to be the amount announced on the stock exchange. The gold price referenced is the price paid by traders who trade in unallocated and allocated gold accounts, namely bullion which is 24 karat gold. In addition it is quoted in American dollars. The stock exchange price per gram, the Australian dollar exchange rate as well and the purity of your items are all taken into consideration in the offer that will be made to you for your items.

GoldenGreen only pays you for the gold content of the items. You can remove stones prior to selling your items if you feel they have value or can be re-used. Alternatively, a slight adjustment to the weight calculation of your items may be made to allow for the stones.

The second hand dealers’ industry is highly regulated and this is for your own security and peace of mind. By law, our clients need to be at least 18 years old and be able to provide photo ID or 100 points of identification that include a current address.

Electronics

Electronics

We only buy smart phones & tablets

Yes we do however we can't pay anything for them. We recycle them so there is no harm to the environment and the small amount of money that comes from recycling goes to our charity YouCan

Yes however it affects how much we can pay for the item (purchase as category 3)

It depends on the condition of the phone and what make and model it is. If it's an apple phone, we also need to know whether it is iCloud locked. When can you bring the item in so we can provide you with an offer? 

If you bring the phone in, we can easily show you and do it for you. If it is locked, we can also show you how to unlock it. We can usually pay more for phones that are unlocked.

We can buy all smart phones, even if the screen is cracked however that will affect the price, as will the make & model. Our store staff can provide you with an offer? 

Before we can buy any item, you will need to remove all data from the phone (or tablet)

Our commitment is to ensure zero landfill. Where possible, they are refurbished and distributed to developing countries. If that isn't possible, they are broken down and metals recycled.

Solar

Solar

Someone will call you within 2 business days to set up a time for a phone consultation with our specialists.  During the consultation our solar specialist will help you figure out what system is right for you and give you enough information to decide if solar makes any sense whatsoever.

Aside from the impact of cutting your household's carbon footprint by tonnes of greenhouse gas emissions a year, solar units can drastically reduce your electricity bill in two distinct ways. Firstly, by generating your own electricity from the solar panels you reduce the electricity you need to buy from your power provider. Secondly, any excess "Green" electricity your system produces is sold back to the power provider. These two benefits mean many households will be able to reduce their electricity bill significantly.

Another often overlooked benefit is that the solar units increase the energy rating and may increase the value of your house.

Grid connect solar panel systems are connected to the electricity supply grid. An inverter converts DC low voltage power generated by the solar panels to 240V AC household supply. The inverter also manages how much electricity is drawn from or fed back into the grid. When excess "Green" electricity is fed into the grid, the meter ticks backwards, so the household only pays the difference between what is fed and drawn.

Yes, by reducing Australia's dependency on electricity generated from coal, we not only reduce CO2 emissions, we also reduce the demand on water that power companies require to generate this electricity. Currently 130 billion litres of drinking water is used just to generate coal-based electricity. Furthermore, if more Australians installed solar panel systems it will reduce the stress on our electricity grid. This in turn will minimise the number of blackouts occurring during times of peak electricity use.

Thanks to the Government's Solar Credits scheme the cost to the customer is greatly reduced. Based on the size of the system the cost starts from as little as $3000 fully installed.

The amount of roof space required depends on the size of the system installed. For example, a 1.5Kw system requires about 12m² of roof space. This should be on an un-shaded and preferably a north-facing part of the roof. The system is modular and can therefore be arranged in a way that best suits the roof.

Yes, there is a 5 years warranty on the inverter, a 25 year performance warranty on the solar panels and a minimum of 10 years warranty on the panel material and workmanship.

Yes, the panels are tested to and meet the standard IEC61215 and IEC61730 and the inverter complies with standard AS/NZ4777, all panels and inverters are listed as Clean Energy Council (CEC) accredited.

Yes, all installers are licensed electricians and are accredited in Design and Installation of Photovoltaic systems by the Clean Energy Council.

Solar Photovoltaic systems rely on sunlight and ultra violet rays, not heat. So while there may be fewer hours of sunlight in winter, the actual conversion of power is unaffected by the change in season. However, you will benefit from extended hours of sunlight in the summer.

There is no battery as the system is completely grid interactive. Battery systems are normally used with RAP (Remote Area Power) systems that have no grid connectivity. Battery storage technology is currently available but has not reached mainstream or a level where the benefits outweighs the cost.

No. For safety reasons, when the normal supply of electricity is interrupted the solar units are also shut down.

When you install solar power, you are helping to reduce greenhouse gas emissions. This entitles you to create environmental credits called Small-Scale Technology Certificates or STCs for short. "Renewable Energy Certificates" (RECs) was the original term, which was replaced by "STCs" in January 2011; however it is still an umbrella term covering both Small-scale and Large-scale certificates.

The government is going to be revising the Small-scale Renewable Energy Scheme every year; therefore it is most important to have your system installed before prices possibly go up.

Under the new RET (Renewable Energy Target); STCs may be traded to an electricity supplier for a point of sale discount on their renewable generation unit. Saving themselves is the value of the STCs generated. The new Solar Credits Scheme has been in operation since 2009.

STCs are based on zones that are set by the Office of the Renewable Energy Regulator. There are 4 zones based on how much sun a specific suburb gets - with zone 1 being the sunniest down to zone

There are 3 easy steps to solar:

Contact us for a free quotation

Place an order

Installation scheduled and carried out.

A small system usually takes 3 to 4 hours, larger system usually takes longer.

Although it is optimal to install solar products on the north-facing side of a roof, it is also possible to install a solar PV system on the east or west facing side of a roof, as long as there is sufficient space. However, this will not produce the same results as a north-facing installation.

This will depends on where you live and the rules governed by your electricity distributor, on average it will take 3-4 weeks for metro areas. 5-6 weeks for country areas from signup to fully installed and commissioned. All timeframes are subjected to preapproval requirements and weather.

A deposit it taken when the contract is signed and the due balance is paid on the day of installation. We also offer repayment plan options

This depends on your roof space and the size of the inverter. If you have sufficient roof space and additional capacity in the inverter you could increase the size of your system. Or you could add a second system to your roof. Please note: At this time, the solar feed-in tariffs in each state have limits on the system size which they apply. Increasing the size of an existing solar power system could affect your eligibility for a feed-in tariff. Please contact us for further information.

Generally yes as there are paperwork that must be signed by the customer in accordance to government regulations.

For safety reasons, in the event of a blackout, your solar PV system will stop producing electricity. This safety measure is mandatory and has been put in place to protect anyone working on the blacked-out grid system. As soon as the grid is back online, your solar PV system's ability to generate will be restored.

As solar PV systems only produce electricity when they are exposed to sunlight, they do not produce electricity at night. At night you will need another source, such as electricity from the grid.

Australia is world famous for its sunny climate however we do not always best use our abundance of sunlight. Sunlight is a natural clean energy resource and once you pay the initial outlay for the solar system to be installed all the electricity you collect is absolutely free.

Tilt mounting systems can be installed to angle your solar panels at an adequately slanted position so that they can still collect the maximum electricity from the sun.

LED Replacement Program

LED Replacement Program

The LED Replacement Program is a part of the Victorian Energy Efficiency Target (VEET). VEET is a Victorian Government initiative to encourage households and businesses to reduce their energy consumption. The scheme operates by allowing accredited providers to provide these services and in turn create carbon certificates (VEEC’s). Major carbon emitters such as large energy retailers in Victoria are required to purchase these certificates to offset a percentage of their emissions.

You need to sign an assignment form which transfers any carbon abatement benefits to our strategic partner and that will allow them to create VEEC’s in return for providing you with free lamps including free professional installation.

Using an average household with 25 halogen lamps replaced with LED lamps, and only assuming lights are on 3 hours per day, provides a saving of between $250 to $400 per annum. And LED lamps last approx. 30 times longer than halogens, further saving time and money for replacements.

Yes we will organise a qualified electrician to install the LED’s at your property and to take away the replacement halogens for recycling.

The free installation is for 12 and 240V volt halogen plug and play replacement LED’s. We don't do a simple replacement for dimable LED's as old transformers used for Halogen lamps often cause disable LED's to flicker when dimmed.

We offer 2 options:

  1. Do a simple replacement with non disable LED's. This option requires the dimmer switch to be de-activated at a cost of $20 per dimmer switch (no matter how many lamps are on the dimmer circuit)

  2. Do a full kit replacement which remove old transformers with a complete transformer/LED disable replacement. There is a charge of $20 per lamp to cover the cost of the disable lamp and the installation

We also have a call out charge if there are less than 10 lamps. NOTE: This also applies if you make a booking and you don't have any lamps that can be replaced.

Any householder that is responsible for paying the electricity bill is able to benefit, whether an owner or renter.

The only option is 'Warm White' which is a softer white colour. Generally this is not as bright as Halogens however it is  certainly NOT a yellow colour. This is the most widely accepted lighting shade.

The VEET program closely monitors the quality of globes used. Any brands used have to go through rigid assessment program for quality and safety that is signed off by the VEET program. The following lists the types of globes used and those that have a cost associated with them:

A follow up service call is conducted for customers that have LED's installed. This call confirms satisfaction of the job done and confirms such things as were the old halogen globes removed from site etc.

Energy Comparison

Energy Comparison

GoldenGreen has partnered with an energy broker, that is able to compare multiple energy retailers offers, to provide the best savings for your household. The chance that your household is on the best energy prices is unlikely. The service is free to you as the broker receives a commission from the energy retailer.

No, the service also takes care of informing your current energy provider.

No, you stay on the same network, everything remains the same, even the meter reader. The energy retailer only has the authority to bill you. So why would you pay any more than needed for this service?

This depends on your current retailer plan, however you could be paying hundreds of dollars extra every year, for no reason.

Any householder that is responsible for paying the energy bill is able to benefit, whether an owner or renter.